Returns & Exchanges
At GimiMichi, we strive for 100% freshness and satisfaction with every bite; if your order doesn't meet our quality standards, we are here to make it right. Due to the perishable nature of our products, please contact us within 48 hours of delivery for any return or refund requests.
Contact Support
Email our customer service team at [email protected] with your order number and photos of the items you wish to return.
Verification Process
Our quality assurance team will review your request within 24 hours to ensure it meets our freshness guarantee criteria.
Package Disposal or Return
Depending on the product type, we will either provide a prepaid return label or advise you on how to safely dispose of the perishable goods.
Refund Issuance
Once approved, a full refund or store credit will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing